weathi.com UAE


Desktop Support Engineers

Engineering AE 2 weeks ago

Description

Note: Candidates have to be available in UAE for an interview.
We are looking for desktop support profiles for resident support in locations as
below:
Fujairah - 3 positions
Al-Ain - 1 position
Al Watbah- Abu Dhabi - 1 Position
Dubai-Jabel Ali and Sharjah (With DL) - 1 Position
Abu Dhabi - 2 positions (with DL)
Abu Dhabi HQ (VIP Support) - 1 Position

The engineer should be:
- 4+ years desktop support experience
- Must have excellent skills in communications
- Deploying new Desktops and Laptops with ISO images.
- Creation of VMs on laptops/desktops.
- Google cloud collaboration support
- Support the following technologies:
Microsoft Office - Outlook, Word, Excel, Access, PowerPoint.
Applications: Internet Explorer, Google Chrome, Acrobat, etc.
Other: NIC's, basic VPN/LAN/WAN connectivity (Network Troubleshooting)
- Maintain overall ownership of user's issues & services ensuring that they receive resolution within a reasonable timeframe.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Facilitating First Line IT Support for staff.
- Resolving the Service Desks Requests within promised SLA Period.
- Provide support on resetting user account passwords and unlock accounts.
- Managing the inventory for Laptops/Desktops & Printers.
- Provide support for meeting rooms services audio, video, and internet.

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