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IT Service desk analyst

Information technology Dubai, AE 3 weeks ago

Description

Alpha Data is Hiring!!
Hiring IT Service desk analyst in Dubai
Must be in UAE

- To provide first-level technical support to end-users for all desktop/laptop issues related to hardware and software thereby providing effective desk-side support to users.
- To coordinate with IT Helpdesk to resolve user hardware/software issues on desktops/laptops
- Must have experience in ITIL Procedures
- Must have experience in the Ticketing system
- To resolve minor problems related to network printers and escalated major printer issues
- To provide Level 1 application support on all Port Applications to ensure smooth functioning of the same
- To interact internally/externally with all end-users and customers on a daily basis to achieve department/work unit goals and initiatives
- Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process
improvement.

Please forward your resume by mail.

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Dubai, AE

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